Security, privacy and accessibility
We work to provide a simple, secure serviceWe work to provide a simple, secure serviceWe work to provide a simple, secure service
Bipedortho protects your personal information and designs its services to remain clear and accessible on computers, tablets and phones.
What Bipedortho does for you
You can browse the site’s general information without opening an account. When you contact us or subscribe to our newsletter, we collect only the information needed to respond to your request or provide the service requested.
General forms are not designed to receive medical records, prescriptions, clinical photographs, health insurance numbers or payment information. If you need to send sensitive information, contact us so we can explain the appropriate method.
A clear distinction between information and your services
The public website presents Bipedortho’s services and provides general resources. Information related to your profile, needs assessment, personalized selection and orders is processed in the spaces intended for those purposes.
Access to information is limited to authorized people who need it to carry out their role. A patient, an authorized loved one, a healthcare professional and a residence’s team do not necessarily have access to the same information.
A clear, accessible experience
- Clear, readable text in a sufficiently large size
- Easy-to-distinguish contrasts
- Buttons that clearly describe the action
- Keyboard-accessible navigation
- Information that does not rely on colour alone
- A layout adapted to computers, tablets and phones
You stay in control of your choices
Optional analytics tools and external content that may track your browsing remain disabled until you accept them. You can change your choices in the cookie settings.
Requesting information does not subscribe you to our newsletter. You receive our news, offers or promotions only with your clear consent, and you can unsubscribe easily and at no cost.
You can request access to the personal information we hold about you, ask for corrections or withdraw your consent, subject to applicable legal obligations.
Simple steps to protect your account
- Use a unique password and keep it confidential
- Sign out after using a shared device
- Do not send health information by ordinary email
- Contact Bipedortho if you notice unusual access or have concerns
Need help or want to report a difficulty?
If a page or feature is causing problems, you have a question about how your information is protected, or you wish to exercise a right, contact Bipedortho.
Call us at 1 866 698-6151 or write to us. Your feedback will help us improve the service.